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Fair and simple: cancel anytime, trials are free, and UK consumer rights always apply. Last updated: June 2026.
You can cancel your subscription at any time from Payments & Billing → Manage subscription. Cancellation takes effect at the end of your current billing period — you keep full access until then, and you will not be charged again.
Annual plans work the same way: access continues until the end of the paid year and the plan simply does not renew.
Plans that include a free trial are not charged until the trial ends. Cancel any time before the trial finishes and you pay nothing.
We'll always show the trial length and first billing date clearly at checkout.
If you are a consumer in the UK, you have a statutory 14-day cooling-off period from the date you first purchase a subscription. If you cancel within those 14 days, we will refund your payment in full, less a proportionate amount for any live tuition already delivered at your request during that period.
Where a plan is advertised with our Grade Improvement Guarantee: if the student completes at least 90% of assigned work over six consecutive months on that plan and does not improve by at least one grade, we will refund the tuition fees for that period. Contact us with the account details to make a claim — we'll review progress records together.
Live 1-on-1 lessons are paid for with lesson credits, bought separately from your plan. Cancel or reschedule for free any time up to 24 hours before the lesson starts — your credit is untouched, and you can rebook whenever suits.
Inside that 24-hour window, your tutor has already set the time aside for you. Cancelling then uses one lesson credit, and we still pay your tutor for the reserved slot — the same as if the lesson had gone ahead. Rescheduling isn't available inside the window for this reason; cancel and rebook separately instead.
If your tutor doesn't show up for a booked lesson, contact us and we'll credit the lesson back to your balance.
Approved subscription refunds are returned to the original payment method, normally within 5–10 working days of approval. To request one, email hello@mathsmatter.co.uk or use the contact form — include the account email and the payment date.
Unused lesson credit packs can also be refunded on request, provided the credits haven't already been spent or booked against a lesson.
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